Index: openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp =================================================================== RCS file: /usr/local/cvsroot/openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp,v diff -u -r1.3 -r1.4 --- openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp 19 Sep 2002 03:02:18 -0000 1.3 +++ openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp 10 Dec 2002 20:05:21 -0000 1.4 @@ -3,8 +3,8 @@ @signatory@ @context_bar@ -

The Customer Service Module can be found at @package_url@admin/customer-service/ +

The Customer Service Module can be found at @package_url@admin/customer-service/ (it is also linked to from the main Ecommerce Administration page).

@@ -68,15 +68,15 @@ will become part of the record for that customer service issue.

If you find yourself using the same phrases over and over again - when you respond to customers' emails, the Canned - Response System will be useful to you. You can enter your + when you respond to customers' emails, the Canned + Response System will be useful to you. You can enter your commonly used phrases once, and then whenever you send email you'll be able to automatically insert any number of these phrases.

-

If you want to send email to customers in bulk, then use the Spam System. +

If you want to send email to customers in bulk, then use the Spam System. You can spam users based on what products they've bought, what products they've even looked at, by when they've last visited, by how much they've spent at your site, by which mailing lists @@ -91,9 +91,9 @@

When your customer service data entry people are recording customer interactions, you want it to take as little effort as possible. One way to help is to predefine picklists that they can - choose from when entering data. With the Picklist - Management tool, you can specify what goes in what picklist in + choose from when entering data. With the Picklist + Management tool, you can specify what goes in what picklist in what order.

Reports